Are you a university student / about to graduate / did you just graduate and looking to get your foot in the door with a global tech company with award-winning software? Meltwater currently has an entry-level support role to work alongside our Australian client success teams. Openings available in our Shanghai office. Click the “Apply Now” button to apply directly today!

This role is flexible in terms of working hours: can be full time, part time or on an internship basis – ideal for overseas students looking to get work experience in China!

Your Responsibilities:

• Be the first line of support for Australian client questions, issues and troubleshooting.

• Work closely with Account Managers to provide support for various client projects across Meltwaters’ proprietary software platforms.

• Act as product expert on our SaaS platforms: New Meltwater (full service PR suite monitoring digital media & metrics, combined with media outreach), Meltwater Engage (social media + social CRM)

• Use Boolean Logic searches and basic analytics, set-up new users, update client cards, etc.

• Analyze data streams from multiple media channels to measure the impact of clients’ brand marketing, public relations and social media outreach campaigns.

About You:

• University student or recent university degree with great results

• High desire to learn about digital technology/innovation and communications strategy

• Keen interest in news, current affairs and social media influence

• Ability to scan content quickly to look for key insight

• Native level English is required

• You deliver and exceed expectations

What’s in it for you?

• Gain experience at a global company with start up feel and amazing culture

• Work in a dynamic environment that is ranked in the Top 7 Great Places to Work in 2017 and has always ranked in the top 15 in the past 5 years

• Develop valuable skills such as learning to work towards important metrics with a target based reward system

• Lots of benefits and perks including free gym membership, regular social activities, well stocked kitchen and a fast boost of your career!