Programs Account Manager | The Hutong

by Jenna Ludwig on February 9th, 2018   257 views

The Hutong has an eclectic and passionate team running a wide variety of programs in Beijing and across China. Our goals are to provide student groups with exceptional experiences, and ensure that students and teachers alike experience the community, culture, and excitement that China can offer. The Education Department designs customized programs that take education groups beyond the sites to engage with their surroundings, explore China, and develop their personal worldview.

Overview

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Job Description

Full-Time Programs Account Manager communicates with clients and coordinates with office team in order to provide the most efficient and professional customer relations management.

What We’re Looking For:

The Hutong Education Team has grown significantly in 2017 and is looking to expand upon this growth for 2018 and beyond. This position will be focused on account management and providing exceptional client relations. We are looking for someone with a passion for education and who is eager to present our exceptional experiential education programs with our clients in the most professional manner possible. In order to execute account management and stay at the top of our game, we need individuals who treat customer relations management with the utmost care and thoroughness whilst using language that promotes our brand promise of partnership, professionalism, and consistency.

What You’ll Do :

• Manage key Beijing accounts. This includes managing communications
with school leadership, admin and teaching staff on all matters concerning
program preparation, execution and follow up.
• Coordinate the submission of all relevant follow-up documents including
budget reports, program notes, inventory use, photo compilations, etc.
• Meet with clients in order to help foster a spirit of partnership for all of our program creation.
• Collaborate with cross-regional team members (Beijing, Shanghai, Hong
Kong, and Taiwan) on customer relations management projects.
• Negotiate with clients, and understand and meet their needs.
• Setting and achieving new key client targets, and lead outreach efforts in the Beijing area.
• Lead idea generation and program development in concert with the
Education Department that are customized to each client school’s specifications
• Coordinate content used in each program’s written materials
• Manage and support the positive dynamics of a multinational team on the
road with student groups
• Represent and embody the fun, inclusive, and passionate reputation that
The Hutong staff are known for

Applicants Should Be :

• Detailed oriented, with the ability to manage several accounts
simultaneously.
• Punctual, with the ability to set and stick to deadlines and get back to
clients in a timely manner.
• Efficient with excel spreadsheets and able to work with or willing to learn InDesign, Photoshop, and Hubspot CRM.
• Excellent in written communications; able to write and respond to client
requests in a proficient and professional manner.
• Excellent in verbal communications, and confidently able to meet with
clients, build relationships, and communicate customer needs to our team.
• Able to assist with challenging client requests or issue escalations as
needed.
• Experienced in delivering client-focused solutions to customer needs.
• Passionate about providing top-notch customer service.
• Comfortable with delegating tasks to a team.
• Confident in their ability to deliver presentations to client schools across China.
• Willing to travel, and able to work with clients to create customized
education programs.
• Interested in Chinese language and culture.
• Fluent or native English speakers.

What We Want To Accomplish :

• Provide consistently high quality and innovative educational experiences for international student groups.
• Develop a professional team who are excited to work with The Hutong
Education and are inspired to leave their own imprint on The Hutong community.
• Encourage students to be creative, curious, and think critically through
attending The Hutong’s programs and interacting with The Hutong staff.

How to Apply

Go to The Hutong Education to learn more about our work. Please contact jeff@thehutong, nitai@thehutong, and marissa@thehutong with your CV and a brief cover letter introducing yourself, and telling us why you’d be a great addition to The Hutong team. For more information: http://thehutong.com/we-are-hiring/

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