Language World Services, Inc. Interpreter aims to bridge the communication and cultural gap that exists between clients who are Limited English/Non-English Proficient and a variety of English speaking service providers. The interpreter facilitates communication in the client-provider relationship ultimately resulting in improved client language access.

Core Job Responsibilities

· Grasp ideas spoken and heard only once, then convey them in a second language instantly, accurately and completely, adhering to the style and intent of the speaker

· Provide cultural frameworks as necessary to bridge understanding between parties who do not share a common culture.

· Perform interpreting in-person or via electronic means (phone/video).

· Dispatched to client request locations on a daily basis.

· Interpreters also may be asked to sight-translate information that includes, but is not limited to: healthcare forms and materials, regulations, research reports, and other similar documents.

· Maintain confidentiality regarding personal or healthcare issues or any other information learned during an interpreting encounter as required by HIPAA.

· Records and compiles daily interpreter encounters by submitting data (Voucher/Timecard) on a daily basis, and on time for weekly, monthly and annual statistical reporting.

· Travel to various locations within the defined region with unfailing punctuality to all interpreting assignments.

· Submit other required documentation in an organized and timely manner.

· Provide stellar customer service to clients.

· Other duties as assigned.

Qualifications & Requirements

· Exhibit and maintain professional and ethical behavior at all times.

· Must successfully pass pre-screening tests (unless certified by a recognized National Certification).

· Fluently speak, read, and write in English and in a second, required language.

· Ability to professionally communicate with various diverse backgrounds and cultures.

· Provide stellar customer service to both internal and external customers.

· Work effectively with minimal supervision.

· Must have flexibility to take assignments during regular business hours (8:00 a.m. to 5:00 p.m.).

· Successful completion of a verbal medical terminology/target language examination.

· Required health screening to include TB, MMR, HepB, TDAP, and Varicella (and flu vaccination during flu season) proof of immunity during onboarding and annual upkeep.

• Maintain continuing education units annually

· Maintain acceptable criminal, background, DMV, and drug screen verifications.

• Previous professional Interpreting training preferred
• Knowledge of Smart Phone (iOS/Android) and PCU required.

· Comfortable working with various computer systems and the internet.

· Knowledge of anatomy, major body systems, and medical terminology in at least two languages.

· Knowledge of Professional Standards and Protocols for Healthcare Interpreters preferred.

• Demonstrated, exceptional communication skills to include conveying necessary information accurately, listening effectively, and asking questions where clarification is needed.
• Excellent professional etiquette to include verbal and written communication skills.
• Excellent customer service & interpersonal skills.
• Ability to efficiently multi-task when work circumstances become fast-paced.
• Must accept all assignments of all complexities and settings.
• Ability to work successfully with others of diverse cultures and perspectives to achieve a common purpose.

Education & Experience

• 1 year Interpreter experience
• HS Diploma/GED (or higher preferred) or relevant work experience
• At least 1 year applicable administrative experience.
• Must possess nationally recognized certification (e.g., CCHI, National Board)

Preferred Skills

• Proficiency in MS Office (Word, Excel, Outlook) applications
• Internet-Savvy
• I2S2 (proprietary software, internal to LWS) systems – will train
• Proficiency in handling file extensions: .pdf, .jpeg, .jpg

Americans with Disability Specifications

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be exposed to a variety of work environments including offices, medical facilities, residential homes, court houses, etc. Due to the traveling nature of the position, the employee will be exposed to a variety of weather conditions prevalent at the time.

Language World Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Language World Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This Organization Participates in E-Verify.

Job Type: Full-time

Job Location:

• San Francisco, CA

Required experience:

• Medical Interpreter: 1 year

Required languages:

• Chinese (Cantonese)
• Chinese (Mandarin)

Required licenses or certifications:

• National Board of Certification for Medical Interpreters
• CCHI