Job Advertisement: 

– Are you a passionate believer that routine sets you free? Can you apply this routine to the regular pulse of customer service and team management in a business? 

– Would you be excited about being the go to person amongst Western business in China, for Company back office operations best practice? 

– Could you handle one of the best teams in the business for financial, HR, and import/ export operations in China?  

– Do you need to be asked “How can this be done better?”, or are you asking yourself that every single day? 

– Have you really ‘been there, done that’ for China tax and accounting operations, staff employment, and goods customs clearance? 

– Does the thought of making your permanent mark on a high growth, dynamic, and super enjoyable business really make you jump out of bed in the morning? 

– Do you get a kick out of seeing a process you have designed and implemented really work? 

… If yes, then we have the perfect opportunity for you. 

Job Mission: 

There are 3 key functions to this role: 

– Oversee project delivery through personal account management and management of the Accounts Team

– Maintain and develop sales of extra products to existing clients (Upsell)

– Improving the service level and delivery efficiency of our products & services 

Success in this mission is measured through achieving specific targets in:  

– Customer service satisfaction 

– Account profitability (revenue / staff hours spent) 

– Sales growth from existing accounts

Position Requirements

We are looking for someone with: 

– Strong passion for supporting foreign companies’ trade and business in China 

– 5-8 years of business operations experience in China, preferably including WFOE management, local staff employment, and goods import-export 

– 3-5 years of experience in a client-facing role in the West and China 

– Proven excellence in client communication and selling abilities 

– Native English ability with fluent written and spoken Chinese 

You’ll enjoy working with us if you: 

– Are Entrepreneurial. We love running our own business, creating something from nothing. We take our own initiative and live without hierarchy or bureaucracy. We’ll take the cut and thrust of the market over security or status of a large corporation any day. 

– Love solving problems. We get a kick out of using our skills and knowledge to solve customer problems, particularly when it comes to financial operations and international trade. Nothing beats the satisfaction of a smart solution to a tricky problem. 

– Focus on execution. Our Clients rely on us to get things done in China. We like to plan things out. We assign clear accountability, and follow up on actions. 

– Are passionate about Western-China relations. It’s fun to bridge the gap, to see the mutual miscomprehension, and be part of the process of resolving it. The nuances, the contradictions, and the changing nature of China and her place in the world, fascinate us. 

– Appreciate working in a Team, with a strong Trust foundation. Trust is central to everything that we do. We only work with people we can trust. Our clients choose us because they trust us.