Duties and responsibilities:

• Handle all U.S. Visa drop off / pick up cases to the AmCham China office 
• Meet and greet applicants who submit their U.S. Visa application through AmCham China Business Service Center
• Process individual applications and answer the questions 
• Answer phone inquiries about the AmCham China Business Visa Program 
• Schedule an interview for the applicants and coordinate with the U.S. Embassy Service Center if special cases happen
• Send an email to each applicants to give them an update as to the visa interview status
• Send an email to notify the applicants that their issued passport/or additional documents have being returned to AmCham from the U.S. Embassy
• Update database / websites with all changes and new Visa submittals
• Complete, track, and file the visa transmittal sheets
• Collect company applications for Business Visa Service and follow up with the member companies for additional documents or information 
• Responsible for the logistic issues of AmCham China Training Program such as training registration, update participant list, reserve lunch for the trainees and purchase stationaries
• Other training tasks that Membership Services Manager assign

Requirements:

Qualifications:

Education: University / College Degree
Additional language (English & Chinese) skills mandatory. 

• Demonstrates a sense of urgency when working with both internal and external customers; available and responsive to customers’ needs and continuously seeks opportunities to satisfy customers’ expectations.
• Proficiency in desktop computer applications (i.e. word-processing, spreadsheets, database management). 
• Actively participates in and contributes to work teams 
• Manages effective flow of information; 
• A minimum of 1-2 years customer support related experience mandatory