Responsibilities

Campus Living Support  40%

• Serve as the residence hall director for assigned hall, supervising 6-15 Residence Assistants(RA). Participate in the RA selection and training. Have regular meetings with RA and conduct RA performance evaluation.
• Provide holistic supervision of the residence hall; providing support to students in building, handling all facility related issues, and hearing tower specific conduct cases.
• Oversee assigned residential hall programming.
• Collaborate with on and non-campus residence hall management team to ensure housing facilities are well maintained. Serve as chief liaison with non-campus management team on all issues.
• Manage housing invoices and ensure appropriate payments are facilitated.
• Collaborate with Residential life team to provide housing programs and support to short term students.
• Manage all outside vendors hired to do work on the Residence Hall.

Office Administration 20%

• Communicate regularly with Facilities staff and provide updates and feedback to the Office of Residential Life professional staff.
• Manage Residential Life financials through Workday.
• Receive incoming student questions and offer general assistance to students.
• Support campus partners through serving on committees and providing support for various Residential Life and/or Student Life initiatives.
• Provide administrative support to other Residential Life Staff members as needed.

Residential Life  30%

• Attend all Residential Life meetings and all staff meetings.
• Assist in the management of the housing system for the Non-campus residence. This includes: housing applications, housing assignments, room changes, and billing.
• Run report and data management to assist with strategic and data driven decision making.
• Assist on any Residential Life projects as necessary.
• Work to improve the overall level of programming and marketing. Encourage collaborative and cross unit programs.
• Improve residential life digital image and materials.

Crisis Response 10%

• Handle student crisis situations during office hours as needed.
• Interpret university policies and guidelines.
• Manage crisis response follow up as it pertains to non-campus students.
• Ensure the proper training and performance of the RA team to handle crisis response.

Required Education:

• Minimum Bachelor’s Degree; Master’s Degree preferred in related field.

Required Experience:

• 1-2 years’ work experience, non-profit or higher education experience preferred.

Required Knowledge, Skills, and Abilities:

• Fully proficient in both written/spoken English and Chinese; strong interpersonal and communication skills to work in an international and cross-cultural environment; Good problem solving and time management skills; Proficiency in using computers, databases, social media and comfortable with learning new technology.