Responsibilities

-Supervisory

·Supervise Admission Coordinator, including managing and delegating responsibilities related to customer service, applicant file management, and audition scheduling

-Enrollment Management Oversight

·Serve as member of the Admission Committee and Scholarship Committee to determine admission results, financial aid offers, and studio assignments for collegiate students

·Create systems and processes that will result in the enrollment of top-tier music students to the Tianjin Juilliard School

·Participate in ongoing professional development for awareness of recruitment strategies, issues, and best practices in higher education

·Demonstrate a high level of discretion when managing confidential student records

·Create scholarship/financial aid packages, based on committee recommendation, for new collegiate students

·Coordinate the transition of an admitted student to a fully matriculated student with other members of the enrollment management team

·Work closely with the Registrar to transfer applicant records to the offices of academic affairs and of student life the summer before matriculation

·Evaluate final transcripts with the Registrar

·Coordinate with Human Resources to collect and process documents related to student visas

-Prospect Cultivation

·Develop strategy for recruiting high-level music students from around the world to the Tianjin Juilliard School

·Cultivate connections with peer institutions, faculty, and administrators in order to build a network of colleagues and student pipelines

·Represent the Tianjin Juilliard School at events, visits to peer institutions, college fairs and festivals

·Design and give presentations to prospective students, parents and faculty

·Counsel prospective students and applicants during all points of the admission cycle, including information sessions, tours of campus, and counsel during yield phase

·Oversee excellent and culturally sensitive customer service to a predominately Chinese collegiate applicant pool

·Analyze applicant/prospect behavior in order to make recommendations regarding how the institution should engage with them

-Prospect and Applicant Engagement

·Develop and implement an ongoing communication plan for prospects and applicants, with the Marketing and Communications Office, with the goal of attracting and enrolling a strong and diverse class

·Curate content to drive targeted campaigns

·Create specific methods of engagement for identified priority categories

·Develop an expanding library of video content to use in e-mail campaigns

·Collaborate with other key constituents to shape communication campaigns

-Applicant File Management

·Work closely with Associate Dean and CRM/EM Data Analyst to steer applicant records through the complete admission cycle through a combination of automated and manual actions

·Collaborate with CRM/EM Data Analyst to manage flow of correspondence with applicants through Slate, including releasing admission and financial aid decisions

·Evaluate and manage documents related to applicant files in Slate, including transcripts, English Language proficiency qualifications, and letters of recommendation 

-Audition Scheduling

·Oversee all collegiate audition schedules, with support of Associate Director

·Oversee prescreen review process

·Schedule collegiate applicants for auditions, including regional auditions

·Work closely with CRM/EM Data Analyst to ensure information is accurate and communicated in a timely manner to applicants

·Arrange faculty schedules for prescreen and audition review

-Databases and Technology

· Database and Customer Relationship Management System (Slate)

·Institutional Slate specialist, along with Associate Dean of Enrollment Management and CRM/EM Data Analyst, a New York-based position

·Work closely with New York-based CRM/EM Data Analyst to support all aspects of the admission cycle

·Build reports and queries and provide insightful data analysis to the enrollment management team

·Student Information System (Oracle)

·Member of enrollment management team that designs, implements, and maintains student information system

·Assist with integration of data from Slate database to the student information system

·Website

·Maintain the Tianjin Juilliard School admission department website pages and assist in content development

· Social Media

·Collaborate with other key constituents to curate Tianjin Juilliard School social media presence in China, especially as it relates to collegiate student recruitment 

Minimum Requirements:

·Bachelor’s degree

·5+ years of admission experience, preferably in higher education

·Fluent in both Mandarin and English

·Developed awareness of Classical Music tradition, higher education trends, global network of peer institutions and educators, and educational systems both in China and the United States

·Extensive knowledge and experience with computer applications, web-based tools, and social media

·Excellent oral and written communication skills

·Well-developed organizational, analytical, and administrative skills

·Goal-oriented and self-motivated

·Able to manage a broad scope of responsibilities while maintaining attention to quality and detail

·Strong diplomatic skills, with attention to bridging teams in two locations and cultures, and working with a diverse applicant pool from around the world

·Strong integrity

·Commitment to building diversity and Juilliard excellence

·Demonstrated experience delivering friendly, patient, and thorough customer service

·Ability to lead team efforts as well as being a creative collaborator

·Travel within China, and at times internationally, required, sometimes on evenings and weekends

Preferred Background:

·Higher education degree in the performing arts

·Experience studying, working, or living in another country

·Work experience, with intermediate level of responsibility, within an admission office in higher education and the arts

·Experience working within a student database and customer relationship management system