Bespoke Travel Company Ltd.

Vacancy for Guest Experience Manager in Beijing

Do you want a lead role in a start-up that’s making waves in the international travel industry? Do you have experience managing complex logistics? Are you incredibly organized, detail oriented and – be honest – a terrible perfectionist?

Bespoke Beijing is looking for an experienced, super-organized and fun individual to take on the role of Guest Experience Manager. The ideal candidate will know Beijing like the back of their hand and be an English speaker with the ability to speak, read and write an intermediate level of Chinese. This position is perfect for someone who is ambitious and talented enough to join a fast moving, imaginative team, and who gains great satisfaction from repeatedly delivering superb results.

Company: Bespoke Beijing (www.bespoketravelcompany.com)

Employment Type: Full time or flexi-hours 

Salary: Negotiable

Office Location: Beixinqiao, Dongcheng District

Vacation allowance: Chinese National Holidays + 15 days per year

Reporting to: Operations Manager

Responsibilities

• Ensuring the satisfactory delivery of Bespoke’s numerous services, including tour guide and driver hire, Signature Experiences, and Trip Customization.
• Dealing directly and promptly with incoming enquiries from clients and customers via phone and email.
• Designing imaginative itineraries and liaising with customers to ensure that their trip is customized and meets their requirements.
• Leading on event coordination and management for small-scale bespoke events and team building days.
• Liaising directly with Bespoke’s Third Party Suppliers (tours guides, drivers, etc.) and generating accurate booking forms.
• Regularly monitoring and managing Third Party Suppliers to ensure they are carrying out their responsibilities to the highest possible standard.
• Contributing ideas to the travel and events teams and the running of the company as a whole.
• Record keeping and reporting on the relevant KPIs on a regular basis.

Requirements

• The candidate should have exceptional organizational skills and be extremely detail oriented. 
• The candidate will preferably have experience in the tourism industry or in a role that involved logistics management. 
• The candidate will have an exceptional knowledge of the city’s restaurants, bars, shops and major sights, with a clear understanding of the expectations of the modern, high-end traveller. 
• The candidate will ideally be a native English speaker with a high level of spoken Chinese. 
• The candidate will have a proven track record of excellent customer service skills. 
• The candidate will preferably have experience in managing third party suppliers or a small team, and a reputation for excellent people management skills. 
• The candidate will be comfortable taking on a high level of responsibility for the delivery of quality tour services on behalf of the company. 
• The candidate will preferably be a sociable ‘people person’ who is passionate about helping others. 

More about Bespoke Beijing Ltd.

Bespoke Beijing is an exciting young company specializing in high quality travel and events services in Beijing and Shanghai. Rather than offering package tours, Bespoke offers an a la carte menu of travel services for overseas visitors to pick and choose from, allowing an unparalleled level of flexibility and cost effectiveness. Key services include car hire, tour guides, expert-led tours and itinerary design. Started by Sarah Keenlyside, a former editor at Time Out Beijing magazine, the company has been in operation for 5 years and has hosted clients ranging from movie star Johnny Depp to major Fortune 500 CEOs. Bespoke has offices in Beijing and Shanghai.

To apply for this position, please send your resumes to info@bespoke-beijing.com, and make sure you attach a cover letter explaining: 1) Why you want to work for Bespoke Beijing (as opposed to another company) 2) Why you think we should hire you 3) A sample 2-day itinerary for Beijing first timers (including lunch recommendations). ONLY applications containing this information will be considered.