FunPlus is a social gaming company that puts fun first for players worldwide. Founded in 2010, FunPlus employs over 300 people and is headquartered in Beijing, China, with another office in San Francisco. Our creative, fun and hands-on teams are dedicated to making innovative and engaging games. FunPlus is listed as a Top 10 Game Developer on Facebook, and is one of the official top developers on Google Play.

Sharing is a central part of our culture. Everyone is encouraged to participate in open sharings to learn about new developments, such as how to use new tools for marketing, how to improve player engagement in mobile games, how to identify key new trends in the global market, and more.

FunPlus is looking for Game Operators to expand our Operations Team, a young international team where members speak as many as 20 different languages and come from over 25 different countries. At first, Operators will be trained in 3 main tasks in order to help them understand the game better:
I. Customer Service:
a) Professionally resolve players’ questions, submitted to our CS channels and report to the game studio
b) Manage and collect players’ feedback on CS channels and community pages
c) Compile reports for major questions and key CS metrics tracking

II. Community Management:
a) Manage day to day outbound communications and track key metrics
b) Maintain communication with moderators to drive our community
c) Create and administer surveys & share results with game studios
d) Create fun contests and analyze their performance
e) Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities

III. Localization & Testing:
a) Translate from English to your native language, while retaining the style of the game
b) Test translations and new functionalities before an update is released 
c) Report on game bugs or other glitches and issues

After the initial training period, Operators are encouraged to participate in one of many available projects to expand their knowledge and skills. These projects range from image/video/audio editing to game content design, or from marketing to management (team lead). Each individual’s growth is a top priority. We offer tons of opportunities to learn new skills and will guide you on your career path in the gaming industry.

Position Requirements

Minimum requirements:
· Bachelor’s degree
· Japanese Native speaker
· Proficient level in English or Mandarin

Preferred requirements (but not essential):
· Marketing background
· 2 years certified work experience
· Photoshop
· Microsoft Office
· Experience in Customer Service
· Creative and good team player
· Experience in writing stories or articles
· Experience with using Lobi is a nice bonus
· Interest in gaming is a nice bonus

Company benefits
By setting up a friendly and modern work environment and providing extra benefits to our employees, we want to let you know how much we care about you and that you are part of our big family! Here are some benefits for all our employees to enjoy:
– Work visa for eligible candidates only
– Health Insurance and Social
Insurance
– Pension
– Paid Annual Leaves (ranges from 10-15 days)
– Free international breakfast buffet, fruits, snacks, warm and cold drinks
– Daily lunch allowance
– Birthday / Holiday gift
– Free extra activities, such as Chinese language classes, dancing classes, massage sessions, cooking classes
– Free monthly team building activities, such as skiing, snowboarding, daytrips, dinner, etc.
– Beautiful office with massage chairs, gaming consoles (PS4 Pro and Xbox One) , arcade machines, rest areas, etc.
… and much more!

If interested, please send your CV/Resume to maddy@jingjobs.com and state clearly in your application the position title you are applying to.