Parent Coordinator

by kwilson12 on February 10th, 2017   465 views


Due West Education is seeking talented, experienced individuals with experience in education, client relationship management, and/or customer service for a position based in Beijing, China. Members of the Parent Coordinator team provide individualized attention and guidance to our students’ parents as their child navigates the admissions process with Due West. It is our primary focus to support students at local public and private middle and high schools, and to provide experienced and professional advice commensurate with our company’s high standards.

Overview

Job Description

Founded in 2009 and based in Beijing, China, Due West Education is a growing and innovative education company passionate about helping students get the information and resources they need to succeed in an increasingly global society. This means providing transparent and comprehensive information for students about educational opportunities around the world, and also preparing these students to succeed once they have selected a program.

Due West is particularly driven to combat the rise of predatory “admissions agents,” by constantly striving to provide high-quality, ethical consulting without fail to each and every one of our clients. Our range of services include helping students identify the best “fit” educational programs, helping guide them through the admissions process, and providing in-depth classes about succeeding in a competitive Western academic environment.

 

Key Responsibilities:

       Communicate daily with parents via WeChat, phone, and email – for example: answering questions about their student’s progress, Due West programming/curriculum, and the application process

       Serve as a communication liaison in parent/student–counselor meetings

       Translate student progress updates and strategy assessments as needed

       Contribute to the overall success of the counseling team

       Provide excellent customer service and build long-term, lasting relationships with client families

       Utilize trouble-shooting and problem-solving skills to manage and resolve client issues

       Develop detailed familiarity with parents’ and students’ situations and the U.S. school application process

 

 

Qualifications Required:

       Bachelor’s degree or higher

       Native-level Mandarin and fluent English

       Strong attention to detail

       Excellent organizational and communication

       skills

       Creative problem-solver

       Team player

       Desire to work in a “start-up” environment

       Enthusiasm for helping others reach their

       potential

       Willing and able to work flexible hours (either Sunday-Thursday or Tuesday-Saturday work schedule)

 

 

Qualifications Desired:

       Experience working on a team

       Experience working in education and/or with students

       Experience in client relations/customer service

       Study abroad experience

 

 

Compensation & Benefits Include:

       Competitive industry salary commensurate with experience

       17 days of paid annual leave and all official Chinese public holidays

 

For more information visit: http://jingjobs.com/images/qr/job-AVoY5lfl8CYH3oAk8UMV.png

How to Apply

Interested candidates should email a resume/CV, cover letter, and contact information for 3 professional references to Charlotte Arneson, Human Resources Manager, arneson@duewesteducation.com. Please state in your application that you saw this job post from JingJobs.

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