Program Coordinator (课程管理员)
Company Information:
Operating since 2012, Pioneer Academics is an American education organization with an operations center in Beijing, China that values integrity, mutual respect and teamwork. It offers every team member the chance to engage in a dynamic and exciting entrepreneurial environment on a global playing field.
Pioneer Academics offers college-level research opportunities to exceptional, motivated high school students from around the world. Selected students work one-on-one with leading American professors in cutting-edge studies of their interest, culminating in original research and authoritative evaluations from their professors.
Overview
Job Description
Position Description:
This position plays an essential role ensuring Pioneer students’ learning experience is optimal. It requires your patience, tenacity, creativity and willingness to go the extra mile to create the outstanding education experience. We are looking for talented people who have a student-centric mindset and deep interest in education. This role will be a great joy only to those who love interacting with students and are willing to work with teenage personalities.
This position will allow you to work with an international team to coordinate the efforts and cultural understanding of students across different countries and of professors from leading American colleges and universities.
Key Responsibilities:
● Work with American professors and students around the world to construct class schedules for all research meeting sessions
● Coordinate with professors and student participants in every phase of the academic programs to ensure smooth execution
● Provide technical and academic support and training to the student participants throughout the program
● Engage in regular communications with professors and student participants to build and maintain relationships with them and ensure their enthusiasm for the programs
● Tracking student progress, including identifying behavioral and academic issues during sessions, reviewing the professors’ feedback on students, and periodically sending “check-in” messages to students
● Tracking professors’ progress, including ensuring that professors are completing the feedback forms, have posted the syllabi on time, and responding to student questions
● Conduct student application interviews and report results
● Proactively mentor and support students through challenging academic endeavors
● Review the recordings for all sessions in which the program coordinator is not present
● Monitor the Pioneer learning management system on a daily basis and quickly respond to inquiries or issues.
● Monitor the program progress, identify and propose resolutions to potential issues, and coordinate the implementation of those solutions
Be present in the weekly program management meetings to discuss issues and progress
