In this position the successful candidate will be responsible for optimizing and improving customer fulfillment experience with main focus on Promise accuracy, Delivery speed, Cost, and Fulfillment Network Optimization, in addition to identifying operational defects and implementing initiatives to drive cross function teams on fulfillment operation excellence from both physical and information flow through proven leadership and analytical skills. As a member of the Supply Chain Team, you will partner with other team members in Supply Chain organization, fulfillment centers, transportation, Customer service, Global IT, Retail and Finance to drive new initiatives. 

This position will be mainly responsible for:

• Actively manage fulfillment performance and metrics, root cause anomalies, and provide a corrective plan to continuously improve Amazon China fulfillment experience
• Dive into data, Identify improvement area and drive fulfillment solutions that lead to the best fulfillment experience
• Partner closely with many groups such as Global IT, Retail, Transportation and Fulfillment Centers, other function teams to drive operation excellence and manage standard operation procedures 
• Lead complex ad-hoc supply chain fulfillment experience analysis
• Effectively communicate with senior management as well as with peers from Ops and retail
• Coach team member growth, Develop talents, Organize people to be more effective and motivate them to perform at their best

Preferred Experience/Skills

• Bachelor Degree in Computer Science, Mathematics, Engineering or equivalent is preferred
• 2+ years of experience with Supply Chain Management concepts i.e. forecasting, planning, optimization and logistics
• 2+ years of qualitative/quantitative data analysis, excellent attention to detail and good business judgment.
• Outstanding and creative problem solving skills related to Supply Chain, Operations, Transportation or Inventory Management
• Candidates must be independent and flexible, with solid communication skills and strong influence/negotiation ability, and a strong customer focus
• Ability to communicate with all levels in the organization (technical, business, executive)
• Strong verbal and written English and Chinese
• Qualified candidates will have at least 2 years of people management
• Directly responsible for the launch of at least 2 major cross-functional complex projects is preferred
• Proficient in Excel and SQL
• MBA or Master degree in Engineering, Logistics or other supply chain related field
• Self-starter, possess flexibility to work in a fast-changing environment and ambiguous situations
• Prior hand-on experience with Lean and/or Six Sigma analytical techniques is highly plus
• Over 4 years people management experience in leading middle size team covered whole lifecycle like hiring, coach and Development etc
• Basic familiarity with advanced statistical and operations research methods
• Experience with building data analysis and decision support modeling
• Intermediate knowledge programming languages like Perl, Unix/Linux, Visual Basic etc

About Amazon

Amazon strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries – all shipped from his Seattle-area garage. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

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